GRI 404-2 Programs for upgrading employee skills and transition assistance programs

  • The Group is committed to develop the talents of its employees throughout the world and to support each and every one of them in their professional development, without any discrimination.

  • Employees trained

    Years Number of face-to-face hours (h) Number of hours in e-learning (h) Employees trained (%)
    2019 750,940 361,660 70
    2018 785,513 564,792 68
    2017 896,000 518,000 69.1
    2016 1,013,300 404,814 67
    2015 858,000 373,000 71
    2014 829,000 275,000 63
    2013 100,457 174,807 57
    2012 941,120 71,040 57
    2011 684,800 31,135 56
    2010 - - 52
    2009 - - 47

    2019 Training by theme (%)

    The training recieved throughout the year is divided along the following categories.

    Years Business acumen / practises (%) Coding & programming (%) Consulting & selling (%) Digital marketing skills (%) Management skills (%) Onboarding (%) Soft skills - career personal development (%) Technical skills - functional skills (%)
    2019 16 15 9 12 14 11 17 6